1. The service
Prime IPTV provides access to live TV channels and on-demand content over the internet, for viewing in third-party player apps. We don't make or supply those apps, and we're not responsible for how they work.
Channel line-ups change from time to time. We try to keep the channels people use most available at all times, but we can't promise any single channel will be available for the whole of your plan.
2. Your account
Your login is for your household. Each plan allows a set number of screens (1 to 5) to play at the same time. Sharing a login beyond that, or reselling access, may lead to the account being suspended without a refund.
Keep your login details private. If you think someone else is using them, tell us and we'll issue new ones.
3. Orders and payment
Orders are placed through WhatsApp or email. Prices are shown in US dollars on the pricing page and confirmed in the chat before you pay. Plans are paid in advance for the length you choose and do not renew automatically.
4. Trials and refunds
Free trials last 24 hours and are limited to one per household. Paid plans can be refunded within 14 days as described in our refund policy.
5. Acceptable use
You agree not to record and redistribute streams, attempt to access our systems beyond your own account, or use the service in a way that breaks the law where you live. You're responsible for making sure your use of the service is lawful in your location.
6. Availability
We work hard to keep the service running, including during peak events, but internet services can be interrupted by things outside our control, such as your internet provider, your home network or the source of a broadcast. Short interruptions are not grounds for a refund outside the refund window.
7. Liability
To the extent the law allows, our total liability to you is limited to the amount you paid for your current plan. We're not liable for indirect losses, such as a missed event.
8. Changes and contact
We may update these terms. The date at the top shows the latest version. Questions: support@primeiptv.us.com.